Service Record System (SRS) is an online client management system designed specifically for the community services sector.

• SRS will improve the quality & efficiency of service delivery by helping you manage client information and activities.
• SRS is highly configurable and can be tailored to suit your organisation’s needs.
• SRS can be implemented across multiple services who share a common client base.
• SRS allows the extraction of data to meet Government reporting requirements and has been accredited for electronic submission of the Specialist Homelessness Services (SHS) data collection.
• SRS is able to facilitate eReferral and service coordination

Client information

• Create relationships between clients, to allow family groups to be managed as a whole.
• Assign key workers to clients and track case loads.
• Create and save case notes to comply with record keeping requirements.

Navigation

• Use tabs to access all information within a page.
• Navigate to recently accessed clients with one click.
• View at a glance all cases due for review or awaiting action.
• Find clients by their primary names or their alias.

Program management

• Create profiles which collect specific information required by your service.
• Generate reports to help manage service delivery or provide information to stakeholders.
• Maintain waiting lists for your services.
• Merge client information into standard letters or forms.

Service coordination

• Share information with other services using SRS.
• Simultaneously record group activities against multiple clients, saving data entry time.
• Record alerts against clients so your service can respond to critical events

Reporting and outcome measures

• Generate a variety of generic aggregate reports.
• Submit monthly SHS data collection returns.

Information security

• 128bit SSL transmission for all information between client and server.
• Role based permissions for information access.
• Restrictions on ability to delete core client information.
• Daily back up of data.

Referral Management

• Point-to-point electronic referral transmission.
• Referral feedback loop.
• Facilitates service coordination .